Ford Fuels is a long-established, family-run supplier of Fuel, Lubricants and AdBlue, serving both domestic and commercial customers across the region. Alongside our core services, we are also a trusted supplier of competitive fuelcard solutions throughout the UK. Ford Fuels prides itself on excellent customer service and a supportive team culture.
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.We are looking for a Full-time Fuelcard Telesales Representative to join our Yate Office.Benefits: 22 days holiday (plus bank holidays)Discretionary annual bonusCompany contributory pensionDeath in service scheme (2 x annual salary)Full training and development opportunitiesCycle to work schemeEmployee assistance programmeEye-care schemeRetail discountsFree on-site parkingHybrid working optional (TBC)Good public transport link to access depot
About the role: 40 hours per week, Monday – FridayMaking outbound calls to current, lapsed and prospective fuel card customers to retain business or record reasons for lost business using CRMProactively converting sales opportunities and customer quotations into completed Fuelcard sales, working towards agreed sales and conversion targetsGathering customer information to update and maintain marketing listsBuilding rapport to gain customer confidence and trustProviding customer quotationsHandling incoming customer queries via email in a timely mannerCommunicating customer trends and feedback internallyDelivering an exceptional level of customer serviceGeneral administrative duties as required
About you:The successful candidate will be able to demonstrate the following:Previous experience within a sales or telesales roleStrong customer service skillsExcellent telephone xrnqpay mannerStrong written and verbal communication skillsResilient, motivated and confidentOrganised with the ability to prioritise your own workloadGood administrative skills and attention to detailIT literate – proficient of working with CRM systems and Microsoft OfficeConfident, professional and resilientUnderstanding of data protection principlesLive within a commutable distance to the depot based in Yate
If you’re enthusiastic, customer-focused and ready to join a friendly and supporting sales team, we would love to receive your application….