Our client is looking for a Director of Sales in United Kingdom to build qualified customer opportunities and convert a compelling value proposition into signed business.
The role combines practical expertise in B2B technology sales and business development with close collaboration across regional Sales leadership, presales, Marketing, Product and commercial stakeholders.
The company is a global leader in voice communications, voice AI, Unified Communications, Contact Center, and AI-powered customer experience solutions. For over 30 years, we have helped enterprises and service providers worldwide modernize their communications environments and deliver exceptional employee and customer experiences.
As the Director of Sales, you will build qualified customer opportunities and convert a compelling value proposition into signed business, taking responsibility for the work and decisions that make this possible in United Kingdom.
Your day-to-day work will combine account research, targeted prospecting, customer discovery, executive engagement and disciplined opportunity follow-up, with a clear link between each activity and the outcome it is intended to achieve.
You will own the journey from initial outreach and qualification through the buying process, commercial negotiation and a coordinated customer handover, making sure important details and commitments carry through each stage.
Working closely with regional Sales leadership, presales, Marketing, Product and commercial stakeholders, you will clarify expectations, coordinate dependencies and bring the right expertise into decisions at the right time.
You will use your professional judgment to investigate challenges, evaluate practical options and explain the implications of your
Responsibilities
- Build Your Pipeline: Work with your colleagues to find opportunities across our installed base of enterprises on Microsoft Teams, and add your own through outbound prospecting, networking and industry events.
- Own the Full Cycle: Lead each deal from first meeting to signature with a presales engineer at your side, then hand it over for implementation.
- Beat the Incumbent: Replace legacy on-premises contact centers and underused premium CCaaS platforms, building the business case together with the buyer.
- Deliver the Numbers: Meet or exceed your quarterly and annual targets.
- Bring your own initiatives to expand the region
Professional requirements
- 5+ years of direct new business sales into UK enterprises in Contact Center, CCaaS, UC or Conversational AI – Mandatory
- A track record of beating quota on deals you owned and, in some cases, sourced yourself – Mandatory
- Experience navigating complex buying cycles with multiple stakeholders, from operations and IT leaders to procurement and the C-suite – Mandatory
- Solid Contact Center/CX knowledge and the capacity to learn new technologies quickly – Mandatory
- Consultative selling style – Mandatory
- Based in the UK and happy to travel to meet customers face to face – Mandatory
- Knowledge of Teams Phone and the wider Microsoft ecosystem, ideally from selling into organizations standardized on it – Advantage
- An existing network of CX and IT decision-makers across UK enterprises – Advantage
- Wins against incumbent Contact Center platforms you can walk us through – Advantage
- Experience selling Conversational AI or voice agent solutions – Advantage
- Independent, creative and resourceful
- A team player who leads with trust and openness
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