Role: Programme Manager
Location: London (Oxford Circus) Hybrid: 1–2 days per week in the office
About Monument Technology Limited
Monument Technology provides everything needed to build and run a bank with an open, configurable, end-to-end, banking platform as a service which uses best-in-class components to empower small and medium-sized banks around the world to thrive in the digital age.
Monument Technology takes the proven, end to end platform developed for Monument Bank, the leading bank for the mass affluent, and makes it available to financial institutions in the UK and globally as a licensed Banking Platform as a Service.
Our platform is a full-stack ‘bank or building-society-in-a-box’, delivering all the functionality needed to run and grow a modern, digital-led financial institution, including native mobile app and web experience, servicing, core and all the back-end technologies, integrated in a single, cloud-native solution (“Bank-in-a-Box”).
Monument Technology provides everything in one solution, taking care of all third-party contracts and integrations as well as ongoing maintenance and future platform enhancements – all for one annual licence fee, allowing our customers to embrace the most modern technology available, without any of the complexity.
The Role
We are looking for a Programme Manager to lead the end-to-end delivery of a portfolio of client implementations. This role exists to bring delivery control, governance discipline and predictable execution as Monument Technology scales the number and complexity of client contracts delivered in parallel.
You will manage concurrent, large-scale multi-workstream programmes alongside smaller projects, working cross-functionally from early commercial engagement and bid support through mobilisation, delivery execution, and transition into Business-as-Usual (BAU) operations. You will operate in a matrix environment, coordinating internal engineering and platform teams, external partners and suppliers (including offshore), and senior client stakeholders.
You will report into the Chief Delivery Officer and take accountability for programme governance, management reporting, financial tracking, change control and delivery outcomes. A key expectation is that you will help standardise and mature Monument Technology’s implementation framework to support repeatable, scalable delivery across all client engagements.
How you’ll make an impact
- Lead end-to-end delivery of client programmes, from scope definition and mobilisation through go-live and BAU handover.
- Own programme governance, establishing effective steering forums, RAID discipline, decision logs, and reporting cadences for clients and leadership.
- Create and maintain robust, integrated programme plans (e.g. Microsoft Project), providing portfolio-level visibility across milestones, dependencies, resourcing and critical path.
- Manage delivery against contractual commitments, applying rigorous change control and ensuring scope, timeline and cost impacts are understood and agreed.
- Track programme financials, including cost modelling, forecasting and delivery performance against budget.
- Lead stakeholder engagement across internal teams, clients and third-party suppliers, facilitating workshops and driving timely decision-making.
- Identify and manage cross-programme risks and dependencies, escalating early and coordinating mitigation across workstreams.
- Drive delivery through uncertainty in a scaling environment, balancing speed with control and protecting Monument Technology’s reputation with clients.
- Support complex data migrations and platform transitions, ensuring integrity, compliance and business continuity are built into delivery plans.
- Embed and improve the Monument Technology implementation framework, standardising artefacts, governance templates and repeatable delivery practices.
- Coach and mentor delivery managers and workstream leads, strengthening programme leadership within the matrix team.
- Partner with the Commercial team during bids and early‑stage client engagement, providing credible mobilisation plans and delivery models.
We look for people with
- Proven experience leading complex technology programmes end-to-end, ideally involving client contract implementations in technology, fintech or regulated environments.
- Strong capability to flex delivery approach across methodologies (Agile and Waterfall) depending on phase, client expectations and contractual constraints.
- Excellent stakeholder management skills, with experience engaging senior client stakeholders and running formal governance forums.
- Demonstrable experience owning programme governance, management reporting, change control, risk management and financial tracking.
- Strong planning discipline, including building and maintaining detailed programme plans and portfolio views using enterprise tooling (e.g. Microsoft Project).
- Experience coordinating delivery across internal teams and third‑party suppliers, including offshore partners.
- Understanding of delivery processes and information systems within financial services or similarly regulated sectors.
- Ability to operate effectively in fast‑paced, scaling organisations where process maturity is evolving and priorities compete.
- High standards for documentation quality and communication clarity, with strong working proficiency in tools such as Confluence, Visio and PowerPoint.
- Familiarity with service management and ITIL principles is desirable, particularly to support transition from delivery into BAU operations.
- Exposure to SaaS or platform licensing delivery models across multiple clients or geographies is desirable.
Our Culture and values
Our culture and values align with our mission to truly understand and offer exceptional service to our clients.
The Monument Technology team is passionate about building more than a bank and more than a technology platform. We are driven to create solutions that respect our clients’ time, complexity and ambition.
We are guided by integrity, attentiveness, a sense of community and innovation. We build trusted relationships through collaboration, attention to detail and a commitment to continuous improvement. Through inclusive thinking and purposeful innovation, we enable our clients and colleagues to achieve more.
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