ICC Service Transformation & Strategy Manager

Company: North West Ambulance Service
Apply for the ICC Service Transformation & Strategy Manager
Location: Liverpool
Job Description:

North West Ambulance Service NHS Trust is seeking an experienced Service Development & Business Support Manager to drive and oversee multiple projects within the Integrated Contact Centres. You will lead change initiatives, coordinate cross-functional teams, and collaborate with internal and external stakeholders to shape service delivery for patients and staff.

You will work across ICC operations with a focus on improvement opportunities, programme governance, and strategic planning,

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Posted: October 26th, 2026