Head of Front Office & Guest Experience

The Ned in London is seeking an experienced Front Office Manager to lead the front office and guest relations, ensuring a seamless and memorable stay for hotel guests and VIPs. You will oversee reception, guest relations and coordination with the concierge, all while driving service standards and team performance.

Reporting into the Head of Rooms Operations, you will manage recruitment, coaching and budgeting, while maintaining strong cross-department collaboration.

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