Company: Moneyfarm
Location: London
Job Description:
Moneyfarm in London is seeking a hands-on Customer Service Team Lead to manage the UK book across phone, email and chat, owning day-to-day service delivery and a defined set of performance metrics.
You will work in a management team alongside colleagues handling complaints and voice of the customer, driving improvements under Consumer Duty and coaching representatives to excellence. This role combines coaching with practical delivery in a fast-growth fintech.
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Posted: October 26th, 2026