Travel Claims Team Leader – Customer Care

Allianz Partners in Birmingham is seeking a Team Manager for the Travel Claims Contact Centre. You will lead a dedicated claims team, coach staff, manage shifts, and drive performance against KPIs while maintaining a customer‑centred service across 35 hours weekly and a hybrid in‑office/remote work pattern.

You will support the Travel Claims Centre Manager, handle escalations, ensure regulatory compliance, and contribute to process improvements to enhance customer experience and efficiency.

#J-18808-Ljbffr…