SaaS Support Technician II: Escalations & Mentorship

SIMPRO in Leeds is seeking a Level 2 Customer Support Technician to resolve complex software issues escalated from Level 1. You will own cases end-to-end, work with cross-functional teams, and contribute to knowledge base updates.

You will troubleshoot across the Simpro Group product suite, mentor Level 1 staff, and help drive continuous improvements in processes and customer satisfaction. This on-site role requires strong technical skills, excellent communication, and the ability to manage a

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