Senior Complaints Analyst — Pensions & Customer Outcomes

Standard Life in the United Kingdom is seeking a Senior Complaints Analyst to join the Risk and Governance team. The role focuses on investigating complex complaints, delivering fair outcomes, and protecting the business from regulatory risk.

You will lead investigations, analyse trends, and present insights to senior stakeholders while working closely with Risk, Legal, Compliance and Customer Experience. The position is based in Telford with hybrid working after training.

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