Job Description:Senior Executive Assistant (EA)Location:
King’s Lynn, Norfolk | Hybrid
Salary:
£45,000–£55,000 DOE
Hours:
Monday to Friday, 9:00am–5:30pm
Contract:
Full-time, Permanent
Reports to:
Managing DirectorThe opportunityWorkplace IT provides Co-Managed IT Services aligned to the NCSC Cyber Assessment Framework (CAF), alongside Digital Safeguarding services, to Health, Social Care, Housing, Public Sector, SEN Education and Not-for-Profit organisations across the UK and Ireland.We are evolving from a sector-specialist Managed Service Provider into a Digital Assurance and Digital Safeguarding business. Over the next 12 months, we will develop our services, brand, leadership capability, operating model and team.We are looking for an experienced Senior Executive Assistant to take a central role in the governance of this transformation.Working closely with the Managing Director and Senior Leadership Team, you will hold leaders to account for their objectives, maintain clear visibility of progress and risk, and ensure decisions and commitments are translated into clear actions and delivered outcomes.The role combines senior executive support with governance, transformation coordination and operational oversight in a growing, entrepreneurial business.Your responsibilitiesGovern the Senior Leadership Team’s objectives and 30/60/90-day plans, holding leaders to account for progress, evidence, commitments and agreed outcomesRun the Senior Leadership Team operating cycle, including weekly leadership reviews, monthly client performance reviews, executive information packs, actions and follow-throughTrack execution of the business plan, providing the Managing Director with concise reporting on progress, emerging risks, priorities and areas requiring interventionCoordinate leadership governance, ensuring decisions are properly recorded, actions are owned and commitments are tracked through to completionTranslate developing priorities and ideas into structured plans with clear ownership, milestones and deadlinesCoordinate key people and growth governance, including recruitment, onboarding, probation reviews and pay-band review cyclesMaintain effective executive escalation disciplines, ensuring operational matters remain with the appropriate accountable leader and professionally challenging where commitments or deadlines are at riskPrepare concise, decision-ready briefings for significant customer, prospect and leadership meetingsIdentify and implement opportunities to use Microsoft 365, AI and automation to improve executive reporting, governance, information flow and administrative processesOversee the effective operation of the King’s Lynn office and coordinate health and safety and compliance requirementsManage the Managing Director’s diary, email and travel arrangements, ensuring time is aligned to the priorities of the business and geography of travelAbout youYou will be an accomplished Executive Assistant with experience supporting a Managing Director, Chief Executive or senior leadership team.We are particularly interested in candidates who have supported growth, transformation or organisational change within a small to medium-sized business environment, where success requires commercial awareness, judgement, adaptability and the confidence to work across different areas of the organisation.You will bring:Experience of business governance, programme coordination or tracking strategic objectivesExperience preparing and coordinating senior leadership meetings, data, decisions and actionsThe confidence and credibility to hold senior colleagues to account for commitments and deadlinesThe ability to turn complex or fast-moving discussions into clear actions, owners and deadlinesStrong commercial awareness, judgement and discretionStrong analytical skills and the ability to turn detail into concise executive reportingAdvanced Microsoft 365 skills, particularly Excel and PowerPoint, with practical experience of using AI toolsExperience coordinating complex travel and itineraries across the UK and IrelandThe ability to operate and control effectively in an entrepreneurial environment where priorities develop quicklyWhat we offer£45,000–£55,000 basic salary, depending on experienceDirect exposure to the Managing Director and Senior Leadership TeamA central role in the transformation and growth of the businessThe opportunity to influence how the organisation is governed and operated as it develops25 days’ annual leave plus UK bank holidays, increasing to 30 days after 12 monthsContributory pension schemeHealth insurance, including optical and dental coverPersonal Development PlanHybrid workingLaptop, mobile phone and home-working IT equipmentRegular 1:1s and performance feedbackRegular team eventsModern office at King’s Lynn Innovation Centre, with free on-site parkingThe opportunity to contribute to Digital Safeguarding services that help protect vulnerable people supported by care, housing and education organisationsLocation and working arrangementsThe role is based at our King’s Lynn office.You will work from the office five days per week during your first month to develop a detailed understanding of the business, our customers, leadership team and operating environment.Thereafter, you can normally work from the office three days per week, typically Monday, Tuesday and Wednesday, with flexibility for additional office attendance where required.The role involves occasional UK travel and overnight stays.Selection process30-minute Microsoft Teams introductory discussionOne-hour face-to-face interview in King’s Lynn30-minute face-to-face scenario exercise in King’s Lynn45-minute online profile assessmentEnhanced DBS check and references following offer
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