Company: BT Group
Location: Glasgow
Job Description:
BT Group in the UK is seeking a Senior Manager, Customer Service Transformation to turn strategy and the future operating model into a clear, prioritised roadmap. You will unite change across Customer Service and the wider business, working with senior leaders to prioritise investments and risks.
You’ll own the end-to-end transformation, convert strategy into actionable delivery plans, and ensure initiatives connect with measurable customer and business outcomes.
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Posted: October 22nd, 2026