Enterprise Customer Success Director

Overview

As Enterprise Customer Success Director, you will manage strategic insurance accounts and drive measurable value from Vitesse’s treasury and payments platform. You’ll build executive relationships, coordinate cross-functionally, and align customer priorities with product and operations. Your work supports growth in payment activity and adoption across complex carriers, TPAs and MGAs. Join a high-growth team shaping how insurers realise value from real-time global payments.

Responsibilities

• Own strategic Enterprise customer relationships across operational, technical and executive stakeholders.
• Develop and maintain Customer Success Plans with clear value measures and regular reviews.
• Uncover opportunities to expand Vitesse’s role in customer treasury and payment activity through effective discovery.
• Map stakeholder groups and navigate complex organisations to maintain alignment.
• Identify risks early and coordinate with teams to keep outcomes on track.
• Partner with Sales to identify expansion opportunities and maintain account plans.
• Represent customer needs in discussions with Product, Onboarding, Operations, Support, Data and Pre-Sales, and provide actionable feedback.

Key requirements

• Significant experience in Customer Success, Account Management or related roles in insurance or complex B2B technology.
• Track record of managing strategic customers and delivering measurable value, adoption and growth.
• Confidence building trusted relationships with C-suite and senior executives.
• Experience developing Success Plans, leading business reviews and linking goals to outcomes.
• Strong commercial judgement for identifying needs and expansion opportunities.
• Excellent discovery, communication and stakeholder-management skills.
• Ability to coordinate cross-functional teams without direct authority.
• Understanding of carriers, TPAs, MGAs or the wider insurance ecosystem (or ability to fast-track this knowledge).
• Willingness to work a 35-hour week in a flexible schedule.

• stakeholder-management
• communication
• strategic advisory
• collaboration
• discernment

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