Senior Resident Liaison Lead: Housing & Customer Care

PiLON, part of the United Infrastructure Group, is seeking a Senior Resident Liaison Officer in London to lead and support the Resident Liaison Officers across sites. The role focuses on training, process consistency, and resident satisfaction while ensuring contract compliance.

You will work closely with the Resident Liaison Manager, reporting on KPIs, handling sensitive communications, and driving improvements in customer care for vulnerable residents in the social housing sector.

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