Senior Technical Change Manager

Overview

In this senior role, you will govern technical change quality and delivery across internal and partner teams, interfacing with the Command Centre and Service Desk to ensure visibility and engagement. You will drive root-cause analysis of change failures and implement corrective actions, while shaping the modernisation of change management with AI and automation. You will report on change performance, identify systemic weaknesses, and support standardized and automated change approvals within a regulated, multi-sourced environment. You will work to ensure secure, compliant, and efficient change processes that sustain 24×7 services.

Responsibilities

• Interface with the Command Centre to communicate upcoming and in-flight changes and ensure appropriate engagement
• Make change risk visible for critical services and periods, understood by the Command Centre
• Assess change failures (point and systemic), investigate root causes and escalate as needed
• Drive corrective and preventive actions from change-related failures to closure
• Set and govern quality expectations and delivery discipline for technical change across internal and partner teams
• Ensure continuity of governance outcomes through transitions to future-state automated models
• Define assurance across process compliance and technical completeness
• Conduct risk-based sampling and spot checks using change evidence
• Report on change quality and performance, and feed data into improvement initiatives
• Provide data to product and service owners and management forums, outlining what is needed and why
• Contribute to modernising the change management process with AI and automation, ensuring security, compliance and human review
• Collaborate with ITSM process owners and Automation Acceleration Hub to progress standardized and automated change approval

Key requirements

• Bachelor’s or Master’s degree in Computer Science, IT or Engineering, or equivalent experience
• ITIL Foundation
• Significant experience in IT/technical change management within a large, global organization
• Proven track record governing technical change risk and interfacing with operations/command centres
• Experience assessing change failures (point and systemic) and driving improvements through escalation
• Experience with change performance reporting and data-driven governance
• Experience implementing/leading Modern Change Management methods (Automation, AI & DevSecOps)
• Experience progressing standardized and/or automated change approval

• strong governance and risk-assessment capabilities
• escalation and issue-resolution skills
• excellent documentation and process-design abilities
• ITIL
• DevSecOps
• Automation and AI in change management

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