Data Delivery Lead: Conversational IVR for Customer Services

Bupa is seeking a Data Delivery Lead for Customer Services to steer a small team delivering the Conversational IVR product for UKI Customer Service. You’ll partner with analysts and change managers to translate customer use cases into data solutions, ensuring measurable outcomes and strong governance.

With hybrid working (2 days in the office at Salford Quays), you will mentor the team, drive risk-managed delivery, and collaborate across MI&A, analytics, and operations to achieve strategic aims.

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