Company Description Fabergé is a historic luxury Maison, renowned since 1842 for its artistry, savoir-faire, and the creation of the iconic Imperial Eggs. The brand has built a distinctive identity by blending powerful heritage with innovative design in jewellery, high jewellery, and unique objets d’art. Every Fabergé creation is crafted as a contemporary work of art that bridges past and present. Today, Fabergé continues to push creative boundaries, drawing on its legacy to shape the next chapter of its remarkable story and offering team members the opportunity to contribute to a globally recognized luxury house.
Role Description
This is a full-time Sales Executive role based in the London Area, United Kingdom, with a hybrid working arrangement that allows some work from home. The Sales Executive will drive sales performance by engaging clients in-store and remotely, delivering an exceptional luxury client experience, and nurturing long-term relationships with high-net-worth and aspirational customers. Daily responsibilities include presenting collections with deep product knowledge, advising clients on bespoke and high jewellery pieces, managing client follow-up, and maintaining accurate records in CRM systems. The role also involves supporting events and trunk shows, collaborating with marketing and merchandising teams on client outreach, and monitoring market trends and competitor activity. The Sales Executive will contribute to boutique operations through stock checks, visual merchandising support, and adherence to Fabergé’s service and presentation standards.
Qualifications
- Client relationship and sales skills: demonstrated experience in luxury or premium retail sales, clienteling, upselling and cross-selling, and building long-term client relationships.
- Product and brand knowledge: strong interest in fine jewellery and high jewellery, ability to learn complex product details and heritage stories, and confidence in communicating brand values to diverse clients.
- Communication and presentation skills: excellent spoken and written communication, active listening, storytelling, and professional presentation skills in person and via digital channels.
- Commercial and analytical skills: understanding of sales targets and KPIs, basic numerical skills, and ability to use CRM tools and reports to support sales planning and client follow-up.
- Operational and organizational skills: attention to detail, reliability in managing client information and boutique processes, and effective time management in a fast-paced environment.
- Collaboration and professionalism: ability to work collaboratively in a small, high-performing team, demonstrate discretion with sensitive client information, and consistently represent Fabergé’s standards.
- Relevant experience and education: prior experience in luxury jewellery, watches, or high-end fashion is strongly preferred; additional language skills (especially Russian, Arabic, Mandarin, or French) are an advantage; a relevant qualification in business, marketing, or a related field is beneficial.
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