SVP, Head of Non-Financial Risk Management, Global Delivery and Investment Services

Overview

In this role you will lead the global non-financial risk framework for Global Delivery and Investment Services, ensuring alignment with enterprise policies and regulatory obligations. You will advise senior leaders on risk events, remediation, and governance, acting as a trusted expert across committees. You will oversee independent risk oversight, identification, and reporting, driving timely regulatory responses and lessons learned. This is a high-impact, collaborative position that shapes risk culture and resilience in a large, complex financial institution.

Pay / Benefits

• comprehensive benefits package
• retirement savings plan (401K) with company match
• insurance coverage: life, medical, dental, vision, long-term disability
• paid time off and family care leave
• Employee Assistance Program
• incentive compensation eligibility

Responsibilities

• Develop and maintain the non-financial risk management framework for Global Delivery and Investment Services
• Advise business and enterprise leaders on risk events, root cause analysis, and remediation strategies
• Serve as subject matter expert and trusted advisor to senior management and governance committees
• Provide independent oversight and challenge to First-Line risk management activities
• Lead risk identification, assessment and reporting, including scenario analysis and loss event management
• Oversee compliance with laws, regulations and internal policies for non-financial risks
• Chair or participate in risk and compliance committees and escalate risk issues
• Prepare and present risk and compliance reports to senior management, regulators, and the Board
• Oversee regulatory change management and update controls and processes for evolving requirements
• Build relationships with executives, Legal and Corporate Audit, and regulators
• Foster a risk excellence culture and accountabilities for non-financial risks
• Lead, manage, and develop a diverse team across multiple jurisdictions
• Set objectives, accountabilities, and performance priorities for the team

Key requirements

• Minimum 15 years of experience in non-financial risk management, compliance or operational risk in financial services with executive leadership
• Experience with global regulatory requirements and engagement with regulators, including remediation activities
• Deep expertise in non-financial risk management (compliance, operational risk, technology, model, resiliency, data, third-party) in a global financial services environment
• Strong analytical, problem-solving and communication skills with influence and consensus-building
• Ability to manage multiple priorities in a high-pressure, deadline-driven environment
• Experience leading risk management frameworks and teams in multi-jurisdictional, regulated settings
• Demonstrated success in regulatory engagement and managing regulatory exams
• Bachelor’s degree; post-graduate education such as Master’s, Law, or PhD is a plus

• strong communication
• influence and collaboration
• leadership and people development
• non-financial risk management
• compliance
• operational risk

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