Solution Design Consultant/Specialist – London, United Kingdom

Overview

In this role you shape scalable Meetings & Events programmes for global clients by translating business needs into strategic solutions. You will work with cross-functional teams to align offerings with client goals and drive measurable value, while influencing customer success and innovation. You’ll lead workshops, support RFP processes, and manage onboarding and risks to ensure smooth delivery. This is an opportunity to impact large-scale programmes and collaborate across sales, operations, technology, and product teams.

Responsibilities

• Design global Statements of Requirements (SORs) for multinational clients to create scalable programme solutions
• Consult with prospective and existing customers to identify needs and recommend strategic Meetings & Events solutions
• Collaborate with Sales, Account Management, Operations, Technology, and Product to align solutions with business goals
• Develop optimisation plans and continuous improvement initiatives to maximise value for customer programmes
• Support RFPs, bids, and sales processes with solution design expertise and onboarding recommendations
• Lead solution workshops, calls, onboarding discussions, and stakeholder meetings
• Identify commercial opportunities and value-added enhancements throughout the client journey
• Manage onboarding timelines, risks, dependencies, and stakeholder expectations using project management best practices
• Maintain accurate project documentation and client-facing materials throughout the design process
• Communicate regional capabilities, technology solutions, and programme recommendations across global teams and customers
• Contribute to a safe, inclusive, and accessible work environment

Key requirements

• Experience designing solutions and requirements documentation (SOR or equivalent) for multinational or enterprise clients
• Experience supporting RFP, bid, and consultative sales processes
• Strong knowledge of end-to-end Meetings & Events processes
• Hands-on experience with enterprise event management platforms such as Hubli, Cvent, or similar technologies
• Strong stakeholder management, communication, project management, and problem-solving skills
• Familiarity with virtual and hybrid event platforms (preferred)
• Understanding of corporate travel programme integrations and Meetings & Events ecosystems (preferred)
• Knowledge of UK GDPR and delegate data privacy obligations (preferred)
• Degree qualification (preferred)
• Project Management certification such as PMP, PRINCE2, Lean, or Six Sigma (preferred)
• Industry certification such as CMP or CMM (preferred)

• Stakeholder management
• Communication
• Problem-solving
• Solution design
• RFP and bid support
• Onboarding facilitation

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