Company: Wise
Location: London
Job Description:
Wise is seeking a Head of Customer Service Analytics to lead analytics for CS Ops, CS Product, and WFM. You will shape the CS metric tree, own definitions, and drive data-informed decisions that improve customer outcomes while reducing cost.
In London and across our Servicing Analytics community, you will build and coach a team of analysts, set targets with leadership, and move reporting into self-serve dashboards to accelerate decision-making.
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Posted: October 26th, 2026