Patient Coordinator

Overview

In this role you are the first point of contact for patients, greeting visitors and handling appointment-related inquiries. You will manage bookings, record-keeping, and basic admin to support smooth patient journeys. You’ll respond with empathy in person or by phone, maintain confidentiality, and help coordinate transport and data entry. This position supports patient care and operational efficiency within a growing community health team.

Responsibilities

• Greet patients and respond to queries face-to-face and by phone
• Book, reschedule and manage appointments using the in-house system
• Maintain patient records and update internal databases
• Coordinate patient transport when required
• Input confidential data accurately on manual/computer systems
• Attend group meetings and help update operational policies and procedures
• Produce detailed statistical information as needed
• Maintain data quality and patient confidentiality
• Support general administrative tasks
• Demonstrate empathetic, sensitive communication and high customer service standards

Key requirements

• Empathy and genuine care for patients
• Experience in face-to-face customer service and administrative roles
• Strong communication and interpersonal skills
• Excellent telephone manner
• Excellent organizational skills and attention to detail
• Proficiency in Microsoft Office and other systems
• Ability to learn and adapt to new internal systems
• Self-motivated with ability to prioritize and schedule work independently

• Empathy
• Strong communication
• Interpersonal skills
• Microsoft Office
• in-house system
• data entry and maintenance

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