Contact Centre Performance Lead & Analytics Manager

Company: Staffordshire County Council
Apply for the Contact Centre Performance Lead & Analytics Manager
Location: Lincoln
Job Description:

Staffordshire County Council seeks a data-driven manager to oversee the dedicated contact centre analysing performance across the Front Door, Emergency Duty Service and contact centre functions for children and families.

You will drive insightful reporting, dashboards and performance narratives, supervise staff, and support service improvement with stakeholders across partners. Enhanced DBS checks apply.

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Posted: October 21st, 2026