General Manager
Courtyard by Marriott Edinburgh | Iconic Hotels & Resorts
Location: Edinburgh, ScotlandReports to: Chief Operating Officer, Iconic Hotels & Resorts, or designate
Role Purpose
The General Manager leads the overall operation and performance of Courtyard by Marriott Edinburgh, creating a welcoming, contemporary guest experience while driving commercial success and building a high-performing team.
Working closely with Iconic Hotels & Resorts, Marriott International and specialist support teams, the General Manager will deliver brand standards, financial objectives, operational excellence and long-term asset value through visible, hands‑on leadership.
Key Responsibilities
Leadership, People & Culture
- Inspire and develop a high-performing leadership team and engaged colleagues.
- Foster an inclusive, accountable culture focused on collaboration, development and service excellence.
- Build talent, strengthen succession planning and lead by example.
Guest Experience & Operations
- Deliver consistent, memorable guest experiences in line with Courtyard by Marriott brand standards.
- Maintain high standards of service, cleanliness, safety and operational efficiency.
- Use guest feedback, quality audits and performance data to drive continuous improvement.
Commercial & Financial Performance
- Take full accountability for P&L, revenue, profitability, cash flow, budgeting and forecasting.
- Partner with Revenue, Sales, Marketing, Finance and Food & Beverage teams to maximise performance and market share.
- Manage labour and operating costs effectively while identifying opportunities for growth and improved productivity.
Property & Asset Management
- Protect the hotel’s condition, reputation and long-term value through effective maintenance and asset management.
- Identify and prioritise capital investment, refurbishment and operational improvements.
Stakeholder & Community Relationships
- Build strong partnerships with Iconic Hotels & Resorts, Marriott International, local businesses and tourism organisations.
- Strengthen the hotel’s profile in Edinburgh through meaningful partnerships and commercially focused initiatives.
- Translate Group and brand strategies into clear plans, measurable results and timely reporting.
Candidate Requirements
The successful candidate will bring:
- Significant senior hotel leadership experience, ideally as a General Manager or Hotel Manager within a branded, full-service or upper-upscale hotel.
- A proven track record of financial performance, guest satisfaction and colleague engagement.
- Strong P&L, revenue management, budgeting, forecasting and cost-control expertise.
- Broad Rooms and Food & Beverage operational knowledge.
- Excellent leadership, communication, commercial judgement and stakeholder‑management skills.
- The ability to combine strategic thinking with visible, hands‑on operational leadership.
Experience in hotel transitions, refurbishment, repositioning or organisational change would be advantageous.
Leadership Expectations
Success in this role requires strength across four key areas:
- People & Culture: Empowering colleagues to grow, contribute and perform at their best.
- Operational Excellence: Delivering reliable, high-quality experiences and protecting brand standards.
- Business Acumen: Driving profitability through insight, innovation and financial discipline.
- Collaboration & Alignment: Building trusted relationships and uniting stakeholders around shared goals.
Why Join Iconic Hotels & Resorts?
This is an opportunity to lead an established Edinburgh city-centre hotel, shape its future and make a meaningful impact on its people, guest experience and commercial performance, supported by an experienced hospitality group and an internationally recognised brand.
This job description outlines the principal responsibilities of the role, which may evolve in line with hotel requirements, Iconic Hotels & Resorts objectives and Marriott International brand standards.
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