Head of General Aviation Account Managers

Overview

In this role you will lead the General Aviation account management team and own the strategic direction, budget, and performance of GA client relationships. You will serve as a senior escalation point, ensuring retention and service excellence while partnering with cross-functional teams to deliver tailored GA solutions. The role blends leadership with hands-on commercial oversight to drive client value and growth. You will shape the GA client experience, align with the exec team, and contribute to Howden’s collaborative culture and ambitious goals.

Pay / Benefits

• flexible hours
• hybrid working
• reasonable adjustments

Responsibilities

• Lead and develop a high-performing General Aviation account management team
• Define team structure, territories, and performance objectives aligned with business goals
• Identify training needs and implement succession planning to grow capability
• Establish a culture of accountability, service excellence, and client-centricity
• Oversee key GA accounts as executive sponsor for strategic clients
• Focus on long-term partnerships to drive retention and client value
• Engage in proactive strategic account management and anticipate client needs
• Ensure high-quality delivery of GA products and services tailored to client needs
• Champion improvements in client experience across touchpoints
• Resolve escalated client issues with rapid, effective resolution
• Coordinate with head of technical, operations, and service teams for seamless execution
• Deliver budget forecasting, pipeline visibility, and strategic reporting to senior leadership
• Utilize CRM tools and data analytics to optimize team performance and decision-making

Key requirements

• Strong leadership presence able to influence at senior levels
• Deep understanding of General Aviation market dynamics
• Exceptional relationship management and stakeholder engagement
• Data-driven approach to optimize process and service delivery

• Influence and rapport with senior stakeholders
• Strategic thinking
• Communication and collaboration
• Client Relationship Management tools
• Data analytics
• Pipeline and performance tracking

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