Director, Business and Process Optimization (Pharmacovigilance)

Overview

In this role you will lead operations and resourcing for the department, steering cross-functional initiatives to improve processes and performance. You will partner with senior leaders to translate strategy into actionable plans and drive continuous improvement across systems, training, and communications. You’ll oversee complex PV-related process improvements, ensuring compliance and efficient execution while coaching and developing a multidisciplinary team. This position offers global scope and a meaningful impact on patient safety through optimized operations and transformative initiatives. You will work in a collaborative culture that values kindness, growth, and belonging, with a clear

Responsibilities

• Provide strategic direction to the business operation/corporate function
• Contribute to senior leadership in implementing strategic business plans
• Oversee cross-functional programs delivering insights and recommendations for optimization
• Lead large, complex, cross-functional process improvement initiatives
• Collaborate with stakeholders to plan and communicate strategy and execution
• Oversee compliance with cross-functional processes, systems, training and communications
• Manage department administration including staffing, budgeting, scheduling and long-term planning
• Provide line management, recruitment, induction and development for staff
• Develop and implement business plans, forecasting, and drive process and system optimization
• Support client or internal audits and CAPAs as needed
• Foster a culture of continuous improvement
• Oversee M&A integration activities as internal transformation consultant

Key requirements

• Life science graduate or healthcare-related qualification or pharmacovigilance experience
• Extensive pharmacovigilance experience with process improvement and systems
• Leadership experience in PV within a service provider environment
• Experience optimizing processes and managing implementation
• Outstanding leadership, management, and people skills
• Advanced process development and improvement skills in clinical and post-marketing PV
• Excellent project management skills
• Lean Six Sigma certification is a plus
• Strong attention to detail, analytical and problem-solving abilities
• Superior communication skills in English (oral and written)
• Ability to lead multidisciplinary, multicultural teams and drive innovation
• Strong organizational, judgment, analytical, and prioritization abilities
• Proficiency with PV technology and systems; understanding regulatory guidelines for clinical trials

• leadership
• stakeholder collaboration
• negotiation
• process improvement
• project management
• PV systems and technology

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