Overview
In this Product Manager role, you will support the ongoing improvement and configuration of Roundhouse’s core digital platforms. You will work closely with the Senior Product Manager to roll out platforms like Tessitura, YesPlan, WordPress, True Tickets, and the Roundhouse website, coordinating with internal teams and external suppliers. Your work includes user testing, staff training, and strengthening data capabilities to support marketing and GDPR compliance. You will also provide first-line system troubleshooting and contribute to financial administration and continuity documentation. This position offers the chance to shape digital operations in a vibrant, live-venue environment and toa
Pay / Benefits
- 25 days’ holiday plus bank holidays
- pension scheme
- Cycle to Work, Tech and Home Scheme
- Season Ticket Loan
- Employee Assistance Programme (EAP)
- Staff discount at bar and caf
Responsibilities
- Support continuous improvement and configuration of core digital platforms (Tessitura, YesPlan, WordPress, True Tickets, Roundhouse website).
- Coordinate platform rollouts with internal stakeholders and external suppliers.
- Conduct user testing and deliver staff training to boost digital literacy.
- Deliver analysis across multiple systems to strengthen data capabilities and support marketing with customer segmentation.
- Improve GDPR practices and advise colleagues on data handling.
- Provide first-line system troubleshooting and maintain continuity documentation.
- Manage departmental financial administration, including supplier invoices and credit card reconciliations.
- Collaborate within the Systems & Technology team to ensure digital operations support Roundhouse’s youth programmes.
Key requirements
- Experience with Tessitura (or two other ticketing CRM applications) and digital product management.
- Proven experience in user testing and managing third-party agencies.
- Ability to transform, combine, and analyse multiple datasets.
- Solid working knowledge of GDPR.
- Excellent communication and training skills; ability to explain technical concepts to non-technical colleagues.
- Flexible to changing priorities and deadlines in a live venue environment.
- Current and acceptable DBS check, or willingness to undertake one.
- clear communication
- training and knowledge transfer
- adaptability
- Tessitura or other ticketing CRM
- digital product management
- data analysis across multiple systems
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