Chief of Customer Service Strategy & Operational Excellence

BT Group in Manchester/Glasgow is seeking a senior leader to drive planning, performance, insight and Operational Excellence within Customer Service. You will provide an independent, evidence-led view to the Customer Service Director and Leadership Team, turning data into actionable insight and aligning plans with strategy and KPIs.

You will lead a high-impact team, embed continuous improvement, and partner with Transformation to realise benefits while delivering superior customer outcomes in a

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