Detailed job description and main responsibilities
The Assistant Service Manager is responsible for the delivery of high quality and efficient patient services in defined clinical areas. The post holder will support the service manager and the Service Directors with the operational management of the services and delivery of national KPIs.
For a detailed description of all duties, please refer to the attached job description.
Person specification
Qualifications
Essential criteria
- Educated to degree level or equivalent experience
- Extensive knowledge of the NHS in the acute sector with up to date knowledge of patient services
- Evidence of on-going development
Experience
Essential criteria
- Management experience – significant operational experience at a management level within an NHS Trust
- In-depth understanding of NHS national access targets/ national theatre KPIs
- Proven experience of service development and change management
- Experience of working on and leading projects
- Experience of managing medical staff and/medical issues
Desirable criteria
- Experience of theatre scheduling process and working on theatre productivity projects
- Experience of managing complaints and improving patient experience
Skills
Essential criteria
- Excellent communication skills, written and oral
- Knowledge of business management policies, procedures, practices acquired through education, professional qualifications or experience
- Strong people management skills
- Ability to plan, manage and achieve business and personal objectives
- Excellent computer skills including Microsoft Office and NHS EPRs
- Able to deal with conflict management and problem solving
Desirable criteria
- Knowledge of specific EPR and IT systems used across WLCH
- Knowledge of, or experience working in, Paediatric services
Personal Qualities
Essential criteria
- Highly motivated, able to work independently and as a team player, with the ability to manage an unpredictable and varied workload
- Show initiative and the ability to plan and deliver work to deadlines
- Ability to prioritise and delegate tasks
- Driven, and able to identify and take advantage of opportunities to deliver high-quality care for children based on own initiative
- Commitment to continuous development of own leadership practice
- Commitment to develop a culture that promotes equality and diversity
Trust values
Essential criteria
- Putting patients first
- Responsive to patients and staff
- Open and honest
- Unfailingly kind
- Determined to develop
Right to work
If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on
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