Business Consultant Management

Overview

As a Management Level 8 Business Consultant, you drive workforce software transformations for diverse clients. You lead full implementation lifecycles, blending product knowledge with consulting to optimise scheduling, attendance, leave, and analytics. You collaborate with HR, Operations and IT to design future-state solutions and ensure successful delivery through workshops, configuration, integrations, and knowledge transfer. Your role combines technical setup with strong client leadership to deliver measurable impact and enable ongoing capability building.

Responsibilities

• Lead the full Workforce Software implementation lifecycle as senior functional lead for client engagements
• Partner with client HR, Operations and IT to understand challenges and define optimized solutions
• Facilitate discovery workshops and process mapping for scheduling, leave, pay rules, and compliance
• Design and configure modules including Time & Attendance, Scheduling, Absence Management, Forecasting, and Analytics
• Develop integration designs between Workforce Software and payroll, HRIS, and ERP systems
• Manage UAT cycles, test scripts, defect resolution, and obtain client sign-off
• Produce project artefacts: functional specs, configuration workbooks, data migration plans, and training content
• Support data migration: extraction, transformation, validation of historical records
• Provide hyper-care support post-go-live and ensure knowledge transfer to client admins
• Contribute to internal capability building through mentoring and practice development
• Support business development with RFP responses, solution demos, and pre-sales workshops

Key requirements

• Hands-on implementation experience with Workforce Software (WorkForce Suite / EmpCenter) or equivalent enterprise WFM platforms (UKG, Kronos, Ceridian Dayforce)
• Strong understanding of payroll rules, scheduling algorithms, leave accruals, and labour law compliance
• Ability to gather and document complex business requirements and translate into functional design
• Experience configuring time and attendance rules, shift patterns, overtime policies, and absence entitlements
• Familiarity with integrations between WFM, payroll, HR, and ERP systems
• Solid project delivery experience with multi-workstream management and risk mitigation
• Strong data skills: data mapping, transformation, and validation during implementations
• Excellent communication and facilitation, with experience presenting to senior stakeholders
• Experience supporting SIT, UAT, and parallel run testing phases
• Knowledge of employment legislation, awards, or enterprise agreements related to WFM (desirable)
• Product certification or formal training in Workforce Software (advantageous)
• Experience in complex, multi-site or heavily unionised environments (advantageous)
• Ability to manage competing priorities across multiple engagements
• Exposure to workforce analytics and reporting configuration (labour cost dashboards, compliance reporting)
• Experience supporting cloud migration or version upgrades for WFM platforms
• Strong commercial sense to manage scope changes
• Background in operational sectors (retail, healthcare, manufacturing, logistics) addressing workforce challenges
• Consultative mindset with ability to challenge assumptions and build client relationships

• Excellent communication and facilitation
• Client leadership and relationship-building
• Consultative mindset and proactive problem-solving
• Workforce Software (WorkForce Suite / EmpCenter)
• UKG, Kronos, Ceridian Dayforce (experience with equivalent platforms)
• Pay rule configuration and leave policy setups

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