SOFTWARE APPLICATIONS & SUPPLIER MANAGER (ON-SITE)

Overview

As Software Applications & Supplier Manager, you will own a diverse portfolio of business-critical applications and the third-party suppliers behind them. You will ensure vendors perform, applications meet business needs, and issues are resolved, while collaborating with the Head of Digital and cross-functional teams. The role combines technology, supplier management and commercial oversight to optimise the software estate. This is a broad, impactful position with ownership of both software and supplier relationships.

Pay / Benefits

• on-site work pattern (Mon-Thu) with Friday WFH
• potential salary information stated in ad
• broad ownership across software estate
• exposure to technology, commercial management and wider business

Responsibilities

• Manage relationships with multiple software vendors and third-party technology suppliers
• Hold suppliers accountable for performance, service quality, SLAs/KPIs and delivery
• Challenge underperformance and drive supplier improvement
• Act as escalation point for application and supplier issues
• Collaborate with internal stakeholders to understand requirements and priorities
• Support application roadmaps, upgrades, releases and lifecycle activities
• Identify opportunities to rationalise and improve the application portfolio
• Assist with evaluation, selection and implementation of new software
• Maintain application, security and compliance documentation
• Contribute to software procurement, supplier selection and budget management

Key requirements

• Direct technology supplier/vendor management experience
• Experience managing multiple suppliers simultaneously
• Exposure to SaaS and business applications
• Experience managing supplier performance through SLAs, KPIs and service reviews
• Confident challenging suppliers and driving issue resolution
• Strong stakeholder and relationship-management skills
• Good commercial awareness
• Ability to manage competing priorities across suppliers and applications
• Background in IT supplier management, technology vendor management, partner management, or service delivery or applications management

• stakeholder-management
• relationship-building
• communication
• SaaS management
• vendor performance management (SLAs/KPIs)
• application lifecycle understanding

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