Analyst, Live Service, Market Operations

Overview

In this role, you support extended-hours trading operations and real-time market oversight to help ensure stable, resilient markets. You will act as an escalation point for market events, coordinate with tech and business partners, and contribute to market recovery actions and post-trade support. Your work sits at the heart of the LSE 24/5 operating model, collaborating across Sales, Product, Technology, and external partners to drive improvements and protect market integrity. This is a high-impact, client-facing position with opportunities to shape processes and incident response in a dynamic, global exchange environment.

Pay / Benefits

• healthcare
• retirement planning
• paid volunteering days
• wellbeing initiatives
• sustainability
• employee development opportunities

Responsibilities

• Support extended-hours trading operations within the LSE 24/5 model to maintain market stability and client service quality
• Serve as an operational escalation point for market events, coordinating with business, technology, and external partners
• Execute market recovery actions (alternative site recovery, late market/start-ups, halts/resumptions, suspensions) as required
• Provide real-time operational support across the LSE 24/5 market
• Conduct structured shift handovers to maintain continuity across regional teams
• Identify and mitigate risks by reviewing indicators and closing control gaps
• Lead and maintain real-time instrument and reference data
• Act as first-line contact for client queries, issues, and disputes
• Collaborate across products and teams to drive improvements and initiatives
• Provide weekend and bank holiday coverage as needed
• Partner with Project Managers, Technology, and Sales/Trading on system enhancements
• Assist in resolving technical and production incidents and investigating process failures
• Participate in internal process-improvement and regulatory change projects
• Identify opportunities for process improvement

Key requirements

• knowledge of equities and financial markets
• experience in professional, client-focused environments with detailed processes
• strong attention to detail and ability to work under pressure
• flexibility to work across extended trading hours
• excellent interpersonal skills and teamwork
• good ownership and proactive problem-solving
• ability to manage incidents and communicate with multiple stakeholders

• attention to detail
• customer-centric mindset
• strong interpersonal skills
• knowledge of equities and financial markets
• real-time market monitoring and post-trade surveillance
• risk indicators and incident management

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