Senior Operations Manager

Overview

In this role you will lead a multi-department transport and logistics operation to deliver reliable, compliant and cost-efficient service. You will drive performance across customer service, warehousing and shipping, while developing managers and teams. You’ll balance strategic oversight with day-to-day execution in a busy, service-led environment. This is an opportunity to shape operational excellence and maintain high standards across safety, compliance and efficiency.

Responsibilities

• Oversee multiple operational functions, including customer service, warehousing and shipping
• Lead, motivate and develop departmental managers and their teams, setting clear expectations and driving accountability
• Ensure transport and logistics activities run efficiently, safely and in line with relevant legislation
• Maintain a strong understanding of fleet operations, vehicle compliance and the practical challenges associated with road haulage
• Monitor operational performance, service levels and costs, identifying opportunities to improve productivity and profitability
• Build effective working relationships across departments, ensuring clear communication and joined-up operations
• Manage customer escalations and operational challenges, taking a proactive approach to resolving issues
• Review processes, systems and working practices to identify improvements and support continued business development
• Ensure appropriate standards are maintained across health and safety, compliance and operational procedures
• Support and deliver operational change where needed, helping the business adapt and improve

Key requirements

• Strong background in UK haulage, transport or logistics operations
• Experience managing multiple teams, departments or operational functions
• Thorough understanding of road transport operations and the challenges of fleet management
• Good knowledge of vehicle compliance, transport legislation and operational best practice
• Strong commercial awareness, with the ability to manage costs and improve performance
• Excellent leadership, communication and problem-solving skills
• Ability to take ownership, make decisions and drive accountability at all levels
• Driver CPC / Transport Manager CPC would be beneficial, but not essential

• leadership
• communication
• problem-solving
• fleet management
• vehicle compliance
• transport legislation

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