You’ll be the first person our clients and their people speak to when they have a question about their occupational pension scheme. Working with and learning from our experienced team, you’ll:
Communicate with and support a wide range of clients and pension scheme members
Provide a calm, empathetic and professional customer experience to our scheme members
Handle and resolve queries yourself, while passing more complex issues onto other parts of your team
Follow our complaints procedure and make sure that the Senior Administrators are notified immediately of any complaints
Take part in regular training to broaden your knowledge and build your skills
Build relationships with clients and develop your knowledge of their pension schemes
Spot and highlight areas where our services could be improved
Qualifications
Everyone in the team will be there to help you learn and grow throughout your two years on the apprenticeship, particularly while you work towards gaining the Award in Pensions Essentials qualification. To transform your tomorrow with WTW, you’ll need to be:
Qualified at Grade 9-4/Grade C or above for Maths and English Language at GCSE or equivalent
Focused on quality and customer service
Able to work accurately when things get busy
A natural communicator and team player
Eager to learn and happy to grow your experience
Computer literate
Over the course of 18-24 months, alongside the responsibilities of your role, you will also complete a programme of study which will be a combination of coursework and exams. Whilst WTW and the selected government approved training provider, will equip you with all of the materials required, six hours per week to focus on your studies, and the support of a tutor, you will need to ensure that you are meeting all key milestones set out at the beginning of your apprenticeship and achieving the standards required, both academically and in your role. Further information on the apprenticeship will be provided post offer; however, we encourage you to research the requirements of the
apprenticeship standard
in advance of your interview….