Targeted Support Team Leader – Youth Connect South West

Overview

In this role you lead the Targeted Support team to help NEET and at-risk young people progress to education, employment, training and adulthood. You ensure high-quality, inclusive interventions and monitor performance against contracts and KPIs. You work with schools, local authorities and partners to deliver impactful support and continuous service improvement. This is a leadership position focused on safeguarding, collaboration and measurable outcomes.

Responsibilities

• Lead, manage and develop the Targeted Support team
• Oversee service delivery, caseloads and the quality of interventions
• Manage Targeted Support contracts and ensure KPIs, targets and outcomes are achieved
• Attend contract monitoring meetings and provide commissioners with performance and impact information
• Lead YCSW’s contribution to the Local Authority’s statutory duties relating to young people’s participation in education, employment and training
• Oversee NCCIS reporting and activity relating to the September Guarantee, NEET and unknown young people
• Ensure safeguarding concerns are identified, escalated and referred appropriately
• Work closely with schools, local authorities, Children’s Social Care, Early Help and other partner agencies
• Support staff through supervision, reflective practice and professional development
• Use data, outcomes and young people’s feedback to continuously improve the service

Key requirements

• Experience of leading or supervising a team within youth work, education, employability or a related service
• Experience of managing projects or programmes and delivering against KPIs, targets and outcomes
• Strong knowledge of NEET prevention, post-16 pathways and the barriers young people can face in accessing education, employment and training
• Experience of safeguarding and supporting staff to respond effectively to concerns
• Strong partnership-working and communication skills
• Experience of assessing young people’s needs and developing appropriate plans and interventions
• The ability to manage competing priorities while maintaining high standards of service delivery
• A commitment to inclusive, trauma-informed and young-person-centred practice
• GCSE Maths and English at Grade 4/C or equivalent, alongside a relevant Level 3 or above qualification/experience as specified in the person specification
• Advanced safeguarding training

• partnership-working
• communication
• ability to manage competing priorities
• NCCIS reporting
• data-informed service improvement
• programme and project management

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