Product Operations Lead – Commercial Payments

Overview

In this role you will enable product delivery for Corpay Complete’s Commercial Payments line by owning documentation, day-to-day execution support, KPI reporting, and cross‑functional coordination with internal teams and Visa. You’ll gain broad exposure to payments, cards, and SaaS product development while strengthening delivery cadence, stakeholder management, and data‑driven operations. You report to the VP, Product and partner with product and business teams to drive impact at scale.

Pay / Benefits

• 25 days’ annual leave plus 8 bank holidays
• Pension scheme with employer contribution
• Private Medical Insurance
• Life Insurance
• LinkedIn Learning access
• Gratitudes benefits platform

Responsibilities

• Create and maintain high-quality product documentation (feature notes, release notes, customer guides, FAQs)
• Own the single source of truth for product artefacts (SharePoint) with version control and discoverability
• Support go-to-market readiness by coordinating enablement with Sales, Customer Success, and Support
• Produce and maintain regular product KPI dashboards and reports for both product lines
• Track product performance metrics (spend/volume, active accounts/cards, transaction success, disputes, auth rates)
• Assist with ad-hoc analysis for business cases, prioritisation, and quarterly planning
• Coordinate with Engineering, Ops, Risk/Compliance, Finance, Marketing, Sales, and Support; manage status updates, risks, dependencies
• Identify and implement improvements to product team workflows and governance

Key requirements

• 1–3 years’ experience in a coordination-heavy role (Product, Project/Delivery, Ops, Analyst, PMO, Implementation, Payments Ops)
• Strong organisational skills and attention to detail
• Proficiency with Jira/Azure DevOps, Confluence/SharePoint, Excel/Google Sheets, PowerPoint
• Clear written and verbal communication skills
• Basic analytical capability: comfortable with KPIs, trends, and simple metrics

• structured and proactive
• ability to translate complexity into clarity
• comfortable working with internal teams and external partners
• Jira
• Azure DevOps
• Confluence

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