An opportunity exists to join Eren Shotton Mill’s Commercial Team as a Sales Support Specialist.
You will be a key member of our growing commercial organization, supporting the Sales Team by coordinating order management, customer communication, reporting, and cross-functional collaboration. You will work closely with Sales, Planning, Logistics, Production, and Customer Service to ensure the smooth execution of customer orders and provide accurate commercial support.
You will be a highly organized, analytical, and proactive professional with excellent follow-up skills. You will enjoy working in a fast-paced environment where attention to detail and effective communication are essential.
This position is located in Deeside, Flintshire, North Wales.
You will be involved in:
- Managing the entire customer order process from order entry through to delivery.
- Entering customer orders accurately into SAP and maintaining up-to-date order information.
- Monitoring order progress daily, identifying potential delays, and escalating issues to the relevant departments.
- Working closely with Sales, Planning, Logistics, Production and Customer Service to ensure smooth coordination across the supply chain.
- Recording customer complaints, claims and feedback within SAP, following up corrective actions until closure.
- Providing continuous order status updates and ensuring full visibility for the Sales Team.
- Preparing weekly, monthly and periodic sales, shipment, customer and performance reports.
- Supporting forecasting, sales analysis and commercial reporting through data collection and analysis.
- Assisting in the preparation and organization of exhibitions, trade fairs, customer visits and commercial events.
- Maintaining accurate commercial master data and supporting continuous process improvements.
Professional Requirements
- Excellent organizational and follow-up skills.
- Strong analytical thinking and problem-solving abilities.
- Experience working with SAP ERP (SD module experience is preferred).
- Advanced knowledge of Microsoft Excel and MS Office applications.
- Excellent communication skills with the ability to work across multiple departments.
- Ability to manage multiple priorities while working under pressure.
- Strong attention to detail and a high level of accuracy.
- A proactive, self-motivated and solution-oriented mindset.
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