Company: London Borough of Hounslow
Location: Hounslow
Job Description:
London Borough of Hounslow is seeking a Resident Experience Lead to guide the first point of contact across council services. You will oversee Senior Resident Experience Officers and Resident Experience Officers, ensuring responsive service delivery and effective use of data to drive improvements.
You will work with cross‑service teams and partners to implement new processes and projects, delivering a positive, inclusive resident experience across telephone, digital and face‑to‑face channels.
#J-18808-Ljbffr…
Posted: October 25th, 2026