Customer Experience & Renewals Lead

Cloudflare is seeking a Customer Experience Manager to lead the post-sale journey, from onboarding to renewal. You will act as a trusted advisor, manage strategic relationships, and collaborate with Sales to drive renewals and growth. The role emphasizes AI-enhanced workflows and data-driven decisions.

The position supports customers across Cloudflare’s global network, with a focus on retention, upsell opportunities, and minimizing churn. Strong negotiation and SaaS experience are essential.

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