Housing Support Centre Advisor – First-Call Resolution

Sureserve Compliance North West in Liverpool is seeking confident Contact Centre Advisors to join our busy team. You will be the first point of contact for tenants and service users, handling a high volume of inbound/outbound calls and live chat with professionalism, empathy, and efficiency.

This fast-paced role emphasizes resolving queries on first contact, logging information accurately, and working with housing client teams to maintain service standards.

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