Business Manager – Urgent and Emergency Medicine

Overview

In this role, you will lead the operational delivery of Urgent and Emergency Care services at Charing Cross Hospital. You will work with a cross-functional leadership team to drive service improvement, quality, performance and patient experience. You will solve complex challenges, manage budgets and contribute to transformation initiatives that shape frontline care. This is a impactful position in a busy, dynamic service, offering leadership development and meaningful outcomes for staff and patients. You will operate within a values-driven culture that emphasises collaboration, inclusion and excellence.

Pay / Benefits

• career development
• flexible working
• wellbeing
• staff recognition scheme
• Cycle to Work
• car lease schemes

Responsibilities

• Lead day-to-day operational management and delivery against performance standards
• Monitor activity and performance, identify trends and implement corrective actions
• Produce and present performance, activity and financial information for decision-making
• Support service planning, transformation and service redesign including business case development
• Manage delegated budgets and contribute to cost reduction and productivity programmes
• Ensure governance processes for complaints, incidents, risks and improvements
• Lead, manage and develop staff with effective workforce deployment and indicators
• Collaborate with clinical, nursing, finance, performance and corporate teams to deliver priorities
• Support development and implementation of policies, procedures and improvement plans across the service

Key requirements

• Experience of operational and staff management in the NHS
• Track record of delivering change and managing projects
• Experience handling complex employment issues (grievances and disciplinary)
• Budget management experience
• Experience resolving conflicts and agreeing remedial actions
• Experience writing complex business and project plans with delivery evidence
• Experience delivering cost reductions
• Ability to analyse and present performance data to identify improvements
• Excellent organisational, written and verbal communication skills
• Ability to influence and negotiate at senior level within the division and wider trust
• Proficiency with relevant IT software
• Knowledge of NHS contracting processes and national NHS policy

• Problem solving
• Strong communication and interpersonal skills
• Leadership and people management
• Data analysis and performance reporting
• NHS contracting knowledge
• Project management awareness (PRINCE2 desirable)

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