Lead Customer Experience Manager

Company IconSainsbury's Bank
Location Icon

Overview In this role you lead a store leadership team to ensure outstanding customer experiences across all touchpoints, from checkouts to service areas. You plan for key trading events with peers and model high standards while coaching ma...Read More>>.

Posted: October 14th, 2026
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Installation Planner | Schedule & Customer Experience Lead

Company IconJohnson Controls
Location IconSunbury on Thames

Johnson Controls is seeking an organised Subscriber Installation Planner to support our installation operations. You will plan and schedule installation workloads, coordinate customer bookings, and work closely with Field Line Managers to keep pro...Read More>>.

Posted: August 30th, 2026
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Senior Resident Liaison & Customer Experience Lead

Company IconBuild Recruitment
Location IconSouth Kesteven

Build Recruitment is seeking a Senior Resident Liaison Officer to join a busy team delivering works across social housing and construction sectors. This permanent, full-time role focuses on delivering exceptional resident experiences, managing rel...Read More>>.

Posted: September 13th, 2026
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Community Liaison & Customer Experience Lead

Company IconCappaghbrowne
Location Icon

Cappagh Browne Utilities Ltd is seeking a proactive Customer Representative & Liaison Officer to act as the main link between our teams, clients, and customers. You will manage enquiries, share information, and maintain records throughout project...Read More>>.

Posted: September 14th, 2026
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Aftersales Service Advisor – Customer Experience Lead

Company IconAuto Skills UK
Location IconCheltenham

Auto Skills UK in Cheltenham is seeking an experienced Service Advisor to join a professional automotive aftersales team. You will be the key link between customers, the workshop and the Parts Department, helping ensure every vehicle visit runs sm...Read More>>.

Posted: September 15th, 2026
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Senior Customer Experience & Proposition Lead

Company IcontwentyAI
Location IconSlough

twentyAI is seeking a Senior Customer Proposition & Experience Manager in London, offering a hybrid work pattern. The role sits in a strategic team partnering with senior leadership to evolve the customer proposition and journey across private ban...Read More>>.

Posted: September 16th, 2026
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Customer Experience & Insights Lead

Company IconTUI Group
Location IconLuton

Marella Cruises is seeking a Customer Experience & Insights Manager to ensure the voice of the customer informs decision-making, transforming feedback and data into improvements that enhance the guest experience from inspiration through to post-ho...Read More>>.

Posted: September 16th, 2026
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Customer Experience Manager - Lead Service Excellence

Company IconMorrisons
Location IconStoke on Trent

Morrisons in the United Kingdom seeks a Customer Service Manager to lead the store's service ethos, coaching staff and delivering outstanding customer care across shifts.You will report to the Store Manager and drive proactive service routi...Read More>>.

Posted: September 16th, 2026
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Test Center Proctor & Customer Experience Lead

Company IconPearson Education
Location IconWolverhampton

Pearson VUE in Wolverhampton is seeking a Test Centre Administrator to support exams delivery at our centres. You will welcome candidates, check IDs, and ensure a secure, friendly testing environment while providing excellent customer service....Read More>>.

Posted: September 16th, 2026
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Contracts & Customer Experience Lead

Company IconRe-Gen Waste Ltd.
Location IconNewry

Re-Gen Waste Ltd is seeking a Contracts & Customer Services Manager to lead all customer service, retailer engagement, stakeholder management and contract governance for the Northern Ireland DRS operation. You will report to the General Manager an...Read More>>.

Posted: October 12th, 2026
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Strategic Customer Experience & Planning Lead

Company IconHeathrow Airport Limited
Location IconLondon

Heathrow Airport Limited is seeking a Customer Strategy & Planning Manager to shape Heathrow's Customer Strategy and translate vision into actionable plans that deliver real outcomes. You will collaborate with senior stakeholders across Heathrow t...Read More>>.

Posted: October 13th, 2026
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Digital Customer Experience Lead: Omnichannel & Insights

Company IconAllergan Aesthetics, an AbbVie Company
Location IconMarlow

AbbVie is seeking a Customer Experience Digital Lead to shape and orchestrate a best-in-class digitally enabled customer engagement strategy across International Marketing & Commercial Operations for Allergan Aesthetics. The role links digital pla...Read More>>.

Posted: October 14th, 2026
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Customer Experience Digital Lead, International

Company IconAllergan Aesthetics, an AbbVie Company
Location IconMarlow

About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives acr...Read More>>.

Posted: October 14th, 2026
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Customer Experience Lead: Voice of the Customer

Company IconKelling Group
Location IconAltofts

Kelling Group is seeking a Customer Experience professional to champion the voice of the customer across the Group from its Normanton base. You will capture insights, oversee NPS/CCS programs and drive improvement through cross-functional action w...Read More>>.

Posted: October 14th, 2026
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Customer Experience Operations Lead

Company IconJLL
Location Icon

JLL is seeking a Customer Experience Centre Manager to lead the operational delivery of the HSBC JLL Account’s customer experience centre in Birchwood, Warrington, across circa 350 sites. You will drive the CEC function to ensure scheduling, eff...Read More>>.

Posted: October 14th, 2026
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Customer Experience & Operations Lead — Theatre Venue

Company IconWales Millennium Centre
Location IconCardiff

Wales Millennium Centre in Cardiff invites applications for a Customer Operations Manager. This on-site, full-time role supports the visitor experience across venues, from performances to the cafe, ensuring smooth customer journeys throughout the...Read More>>.

Posted: October 14th, 2026
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Customer Experience Improvement Lead

Company IconTripadvisor
Location IconLondon

Customer Experience Improvement Lead | Tripadvisor About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our...Read More>>.

Posted: October 15th, 2026
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Customer Experience Lead - Performance Bonus & Discounts

Company IconNike
Location IconLondon

Nike West London is seeking a Team Lead to deliver world-class consumer service and premium brand experience on the sales floor. You will coordinate, coach, and motivate employees while supporting daily operations to reach sales targets, including...Read More>>.

Posted: October 15th, 2026
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Customer Experience & Venue Operations Lead

Company IconRoyal & Derngate
Location IconNorthampton

Royal & Derngate is seeking a Customer Experience Manager to lead the delivery of outstanding guest service across both venues. You will oversee Front of House operations, set staffing, brief teams on event needs, and ensure a welcoming, inclusive...Read More>>.

Posted: October 15th, 2026
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London Auto Customer Experience & Complaints Lead

Company IconPybus Recruitment Ltd
Location IconLondon

Pybus Recruitment Ltd is seeking a Customer Complaint & Customer Experience Specialist for an office-based role at Chiswick Park, London. You will own customer complaints, improve satisfaction, and drive service excellence across the UK dealer net...Read More>>.

Posted: October 15th, 2026
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Customer Experience Manager

Company IconSainsburys
Location IconLisburn

Salary: 32,700 Location: Sprucefield Store, Lisburn, BT27 5UQ Hours: Full time Contract type: Permanent Business area: Retail Requisition ID: Leading in o...Read More>>.

Posted: October 8th, 2026
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Customer Experience Associate

Company IconMCL Insurance Services (Ireland)
Location Icon

Customer Experience AssociateRef: 1026CEASalary: €27,698.63 per annumWould you like to be part of an expanding company providing excellent customer service for a...Read More>>.

Posted: October 13th, 2026
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Customer Experience Team Lead

Company IconFirmus Energy (Supply) Limited
Location IconBelfast

About firmus energyBuilding on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity....Read More>>.

Posted: October 15th, 2026
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Hybrid Service Coordinator – Customer Experience Lead

Company IconKION Group
Location IconExeter

STILL Material Handling in Exeter seeks a Service Coordinator to manage customer communications for breakdowns and service needs, coordinating field Service Engineers to ensure top‑notch service and efficient operations.You will handle sc...Read More>>.

Posted: September 27th, 2026
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Resales Customer Experience Lead

Company IconHQN Ltd
Location IconEastleigh

HQN Ltd is seeking a Resales Executive based in Eastleigh to oversee the customer journey from the start of a shared ownership sale through to completion.You will talk to customers and liaise with solicitors and internal/external stakeholde...Read More>>.

Posted: October 9th, 2026
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Live Events Customer Experience Lead

Company IconWycombe Swan Theatre
Location IconBradford

Trafalgar Entertainment's Bradford Live venue is seeking a Customer Experience Team Leader to guide front of house, bar and food & beverage teams and ensure outstanding guest experiences at live events. You will lead Customer Experience Assistants...Read More>>.

Posted: October 11th, 2026
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Repairs & Customer Experience Lead

Company IconEaton
Location IconCheltenham

Eaton MSD Cheltenham is seeking a Customer Service Repairs Executive to join the Repairs team. You will be responsible for delivering outstanding service to our Aftermarket customers and cradle-to-grave processing of repairs and orders to ensure o...Read More>>.

Posted: October 11th, 2026
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Store Coach Designate: People & Customer Experience Lead

Company IconDunelm
Location IconFarnborough

Dunelm is seeking a Store Coach Designate to cover stores around Hampshire and Berkshire. This hands-on role focuses on operational excellence, exceptional customer experiences, and coaching the team to deliver great service across all channels....Read More>>.

Posted: October 11th, 2026
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Seasonal Customer Experience Lead (Christmas)

Company IconMarks & Spencer Plc
Location IconCorby

Marks & Spencer Plc is seeking a Team Support Manager to lead the fill operation and coordinate resources to keep the sales floor ready for trading. The role involves coaching colleagues on best practices, ensuring a smooth opening and daily tasks...Read More>>.

Posted: October 12th, 2026
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Brand Partnerships & Customer Experience Lead

Company IconJohn Lewis Partnership
Location IconOxford

John Lewis Partnership seeks a Brand Sponsored Partner to deliver outstanding customer experiences, maintain shop standards and support marketing activity across our John Lewis stores.You will engage customers directly, understand their nee...Read More>>.

Posted: October 12th, 2026
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Founding UK Outlet Sales & Customer Experience Lead

Company IconKing Living
Location IconHemel Hempstead

King Living UK invites you to join the founding team for its first UK Outlet in Hemel Hempstead. You’ll help shape the customer experience, operations, and culture from day one, building relationships with customers and ensuring a premium showro...Read More>>.

Posted: October 12th, 2026
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Wellbeing Retail Keyholder: Customer Experience Lead

Company IconNEOM Wellbeing
Location IconLondon

NEOM Wellbeing on Regent Street seeks a friendly, energetic Customer Service Assistant for 21 hours per week to deliver exceptional in-store experiences. You should be passionate about health and wellbeing and comfortable sharing tips with custome...Read More>>.

Posted: October 12th, 2026
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Housing Resolutions Lead: Customer Experience

Company IconSandwell Local Area Partnership
Location Icon

Sandwell Council is seeking a Housing Resolutions Manager to lead the Housing Resolutions Team and oversee the handling of customer complaints. You will ensure fair outcomes and drive improvements across housing services, with a focus on learning...Read More>>.

Posted: October 15th, 2026
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Senior Travel Ops & Customer Experience Lead (Hybrid)

Company IconAntella Travel Recruitment
Location IconLondon

Antella Travel Recruitment clients seek a Travel Operations and Customer Experience Manager in Central London. The role is hybrid, delivering safe, good-value experiences from booking to completion for trip participants.The candidate will o...Read More>>.

Posted: October 15th, 2026
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Security & Customer Experience Team Lead

Company IconABM
Location IconCity of Edinburgh

ABM Security is seeking a Security & Customer Service Team Leader for the Gyle Shopping Centre in Edinburgh. You will lead a 24/7 team on a 4-on/4-off pattern, ensure safety and welfare of the public, and assist retailers and staff with operationa...Read More>>.

Posted: October 15th, 2026
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Waste Services Customer Experience Lead

Company IconBiffa Group
Location IconAylesbury

Biffa Group in Aylesbury is recruiting a Waste Management Executive to support our South Oxfordshire Council team. The role is office-based, full-time, 40 hours per week with a salary of £25,174.You will be the frontline contact for custom...Read More>>.

Posted: October 15th, 2026
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Customer Experience Manager - Lead Teams & Service Excellence

Company IconSainsbury’s Group
Location IconCefn Cribwr

Sainsbury’s Group is seeking an experienced Customer Experience Manager to lead store operations from checkout to back of house, ensuring we deliver on our customer commitments. You will supervise the front end, and store operations including pe...Read More>>.

Posted: October 15th, 2026
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Hybrid Operations & Customer Experience Lead (Travel)

Company IconGecko Travel Recruitment Ltd
Location IconLondon

Gecko Travel Recruitment Ltd in London is seeking an Operations & Customer Experience Manager to oversee group-travel operations and the full participant journey from registration to post-trip follow-up.You will manage suppliers, budgets an...Read More>>.

Posted: October 15th, 2026
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E-commerce Customer Experience Lead

Company IconElevation Recruitment Group
Location IconWetherby

Elevation Recruitment Group is seeking a Customer Service Manager for a growing online retail business. This hands-on leadership role will manage a small team, oversee complex customer complaints and help improve the overall customer experience....Read More>>.

Posted: October 15th, 2026
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Customer Experience Team Lead: Coach & Elevate Service

Company IconWorthing Homes
Location IconWorthing

Worthing Homes is seeking a Customer Experience Team Leader to coach and develop a high-performing team, delivering professional and compassionate service at first contact. You will lead performance development, quality assurance of calls and resp...Read More>>.

Posted: October 15th, 2026
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Store Manager: Lead Customer Experience & Merchandising

Company IconSports Direct
Location IconHarwell

Sports Direct is seeking a proactive retail leader to head store operations and drive sales performance. You will coach a team to deliver a world-class customer experience, ensuring adherence to visual standards and brand guidelines.You wil...Read More>>.

Posted: October 15th, 2026
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Betting Shop: Customer Experience Lead

Company IconEntain Group
Location Icon

Entain Group in the United Kingdom is seeking a Retail Customer Service Manager for our Ladbrokes & Coral betting shops. You will lead customer service standards and work with the Shop team under the Shop Manager to build relationships and drive r...Read More>>.

Posted: October 15th, 2026
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Night Shift Supervisor — Customer Experience Lead

Company IconLuxury Leisure
Location IconStretford

Luxury Leisure in the United Kingdom is seeking a Customer Service Assistant / Supervisor to deliver outstanding customer service and ensure venues run smoothly. You’ll welcome customers, promote offers and events, handle cash, serve refreshment...Read More>>.

Posted: October 15th, 2026
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Customer Experience Lead - Fashion Retail

Company IconWhite Stuff
Location IconWells next the Sea

White Stuff is seeking a Customer Host Supervisor in the UK who will lead by example to deliver outstanding customer service and support the Shop Manager in achieving commercial and visual standards. You will coach and develop the team, maintain s...Read More>>.

Posted: October 15th, 2026
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Retail Customer Experience Lead (Supervisor) - Bonus & Perks

Company IconWhite Stuff
Location IconGlasgow

White Stuff is seeking a Customer Host Supervisor to lead and develop the team on the shop floor, ensuring exceptional customer experience. You will support the Shop Manager in delivering commercial, visual and operational standards while training...Read More>>.

Posted: October 15th, 2026
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Workshop Lead & Customer Experience Manager

Company IconHalfords
Location IconCastle Hedingham

Halfords is seeking an Assistant Manager to work with the Centre Manager, balancing workshop duties with sales and customer service responsibilities. You will lead a team of technicians, drive profitability, and ensure an excellent customer journe...Read More>>.

Posted: October 15th, 2026
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Retail Customer Experience Lead - Betting Shop

Company IconEntain Group
Location IconLeicester

Entain Group operates Ladbrokes and Coral betting shops and is seeking a Retail Customer Service Manager to lead daily service standards and customer relations. You will join the Shop team and help ensure high levels of customer satisfaction and r...Read More>>.

Posted: October 15th, 2026
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London Retail Store Lead — Customer Experience

Company IconSezane
Location IconLondon

Sezane is opening its first Octobre Editions store in Marylebone, London. As Assistant Manager, you will lead a boutique team, drive a unique customer experience, and embody the brand values across omnichannel touchpoints.You will recruit,...Read More>>.

Posted: October 15th, 2026
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Retail Floor Lead: Customer Experience & Ops

Company IconJDSports
Location IconScotland

JD Sports is seeking a Floor Manager to lead a busy store, drive sales, and deliver exceptional customer service on the shop floor. You will guide and support your team, maintaining high standards and ensuring smooth store operation across shifts....Read More>>.

Posted: October 15th, 2026
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Retail Style & Customer Experience Lead

Company IconPVH Corp.
Location IconLondon

PVH Corp. (Calvin Klein) is seeking a customer-focused retail associate for London locations. You will deliver outstanding service, build shopper relationships, and act as a brand ambassador on the shop floor.Join a dynamic fashion retail t...Read More>>.

Posted: October 15th, 2026
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