Head of Complaints Operations & Customer Outcomes

Company IconHastings Direct
Location Icon

Hastings Direct are recruiting a Senior Complaints Operations Leader to head a large-scale complaints operation across Retail Insurance and Claims. You will be responsible for delivering fair customer outcomes, meeting FCA DISP requirements and dr...Read More>>.

Posted: August 19th, 2026
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Complaints Resolution Officer - Hybrid Customer Care

Company IconBDS (Northern) Limited
Location IconExeter

BDS Recruitment are currently looking for a Complaints Resolution Officer to work with a well known Housing Association in the Exeter area to handle customer feedback, including complaints and compliments, with professionalism and care.Main...Read More>>.

Posted: August 29th, 2026
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Complaints Customer Service Advisor - Dearne

Company IconAngard Recruitment
Location IconBarnsley

nullAbout usAngard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a...Read More>>.

Posted: September 18th, 2026
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Head of Complaints & Customer Trust

Company IconZopa
Location IconLondon

Zopa in London is seeking a Head of Complaints to lead end-to-end investigations and drive improvements across a multi-product digital bank. You’ll steer complex cases, set customer-first standards and shape the function to deliver fair outcomes...Read More>>.

Posted: September 5th, 2026
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Head of Complaints & Customer Trust — AI-Enabled Ops

Company IconZopa Bank
Location IconLondon

Zopa Bank seeks an experienced Head of Complaints to lead a high-impact, multi-product complaints function within our digitally-led bank. You will set direction, build controls, and shape AI-enabled transformation to ensure fair, compliant outcome...Read More>>.

Posted: September 14th, 2026
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Head of Complaints & AI-Enabled Customer Trust

Company IconCCMA - Call Centre Management Association
Location IconLondon

Zopa is seeking a senior leader to head complaints across its multi-product digital bank. You will set standards for customer outcomes, quality, and regulatory controls while guiding a growing team through a major transformation.You will st...Read More>>.

Posted: September 16th, 2026
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Senior Complaints Team Lead – Customer Care & Compliance

Company IconMJ Quinn
Location IconKnowsley

MJ Quinn is seeking an experienced Customer Service Team Leader to head the Complaints Department. The role focuses on delivering fair, timely outcomes and leading a high-performing team of Complaints Advisors within a regulated environment....Read More>>.

Posted: September 16th, 2026
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Part-Time Complaints & Customer Experience Exec

Company Iconveezu
Location IconCardiff

Veezu is seeking a Passenger Experience Executive for a part-time role (16 hours weekly) to drive complaint resolution and uphold the brand with exceptional customer service. The position supports flexible attendance across Veezu office locations,...Read More>>.

Posted: September 21st, 2026
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Senior Complaints & Customer Experience Lead

Company IconWalsall Council
Location IconBirmingham

Walsall Council is seeking a Senior Complaints Co-Ordinator to join our newly centralised complaints team within the Customer Experience Centre. You will lead complex complaints, coach staff, and drive improvements across services, delivering empa...Read More>>.

Posted: September 24th, 2026
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Complaints Specialist - Hybrid Customer Resolution

Company IconDomestic & General
Location IconNottingham

Domestic & General in Nottingham is seeking a Complaints Handler to join our Hybrid office. You will be the main contact for insurance and service-related complaints, aiming for fair and timely resolutions while following FCA guidelines and Treati...Read More>>.

Posted: September 25th, 2026
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Customer Experience Champion — Complaints & Resolution

Company IconCummins Mellor
Location IconBlackburn

Cummins Mellor is seeking a Complaints Advisor in Blackburn for a full-time, in-office role. You will handle and resolve customer complaints, ensuring they feel heard, valued and satisfied. The position focuses on quality service and process impro...Read More>>.

Posted: September 27th, 2026
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Customer Experiences and Complaint Specialist

Company IconABL Recruitment
Location IconLondon

A rapidly growing international automotive brand is seeking a Customer Complaint & Customer Experience Specialist to support the continued enhancement of its aftersales operations and customer experience across the UK market. Reporting to the Seni...Read More>>.

Posted: September 30th, 2026
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Complaints Manager - Housing, Customer Experience

Company IconRaven Housing Trust
Location IconRedhill

Raven Housing Trust is recruiting a Complaints Manager to lead the delivery of a high‑quality, customer‑focused tenancy complaints service within the Customer Experience & Engagement Complaints Team.You will manage complex, escalated ca...Read More>>.

Posted: September 30th, 2026
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Customer Solutions Lead - Housing & Complaints (Hybrid)

Company IconPinnacle Group
Location IconLiverpool

Pinnacle Group is recruiting a Customer Solutions Manager to join the Pinnacle Service Families team, supporting service families across the UK. You will own complex complaints, conduct investigations, gather evidence, engage stakeholders, and del...Read More>>.

Posted: October 1st, 2026
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Customer Resolution Specialist - Complaints & Compliance

Company IconBNP Paribas Personal Finance Group
Location Icon

BNP Paribas Personal Finance Group in Solihull is seeking a Customer Resolution Professional to provide personalised, customer-centric support while complying with FCA, DISP and Consumer Duty standards. You will resolve complex issues, maintain ac...Read More>>.

Posted: October 1st, 2026
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Customer Account Coordinator

Company IconAP Racing Ltd
Location IconCoventry

This is not a standard customer service role. You’ll be supporting some of the most exciting names and projects in motorsport, supercars and high performance automotive, working at the centre of AP Racing to keep customer orders, prioriti...Read More>>.

Posted: September 1st, 2026
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Customer Service Coordinator

Company IconPertemps
Location IconHookwood

Are you an experienced Customer Service professional looking for a varied role where you can build strong customer relationships, solve problems and play a key part in converting enquiries into sales? We’re working on behalf of an es...Read More>>.

Posted: September 9th, 2026
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Customer Service Assistant - Weekend - IKEA Exeter Store

Company IconIKEA
Location IconExeter

Customer Service Assistant - Weekend - Exeter"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at...Read More>>.

Posted: October 1st, 2026
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Customer Services Coordinator - Leicester

Company IconPA Housing
Location IconLeicester

Customer Services Coordinator - LeicesterJob Reference:BIL-002441Salary:30,796 rising to 32,105 per annum, upon successful completion of your probation periodEmployment Type:PermanentAre you the kind of person who thri...Read More>>.

Posted: September 2nd, 2026
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Account Handler - Commercial Insurance

Company IconHowden Uk Limited
Location IconBelfast

Who are we?Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength l...Read More>>.

Posted: September 11th, 2026
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Customer Service Advisor

Company IconTeleperformance Ltd
Location IconBelfast

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team....Read More>>.

Posted: September 30th, 2026
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Customer Advisor

Company IconHAYS
Location IconBelfast

Your new company A professional organisation based in Belfast City Centre is seeking a Customer Advisor to join its busy and supportive team. This organisation is committed to delivering a high standard of...Read More>>.

Posted: October 1st, 2026
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Customer Services Advisor

Company IconHalfords
Location IconCounty Down

Age 21+ £12.91 per hourUnder 21 £11.05 per hourLove all things motoring and cycling? Great with customers?Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to succes...Read More>>.

Posted: October 2nd, 2026
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Customer Service Co Ordinator

Company IconReed
Location IconLisburn

Customer Service Co-Ordinator My client based in Lisburn urgently needs a Customer Service Co-Ordinator to start immediately. Full-Time | Temporary with the potential to be made perma...Read More>>.

Posted: September 14th, 2026
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Customer Services Administrator

Company IconReed
Location IconNewry

Customer Services AdministratorMy client specialises in working with customers and suppliers to provide solutions and best products at an affordable price. Based in Newry, they are currently seeking a Customer Se...Read More>>.

Posted: September 16th, 2026
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Customer Service

Company IconBlueArrow
Location IconBelfast

Customer ServiceLocation: BelfastPay Rates: £13.97 to £32.55 per hour (depending on shift pattern choice)Contract: Temporary to PermanentS...Read More>>.

Posted: September 21st, 2026
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Customer Communications Specialist

Company IconFibrus Networks Ltd
Location IconBelfast

Your missionWe're building something special atFibrus, and our team is at the very heart of selective about who joins our team, looking for talented people who share our ambition, take pride in what they do and want to make a real...Read More>>.

Posted: September 23rd, 2026
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Customer Service Advisor - Part time

Company IconTrustFord
Location IconNewtownards

Department: Service Advisor Location: Maryland Salary Range: Hourly rate from £13.52 plus bonus, 33 days holiday, Life Assurance and other great Company benefits Contract Type: Permanent We...Read More>>.

Posted: September 26th, 2026
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Customer Service Coordinator

Company IconDonnelly Group
Location IconCounty Down

We are currently recruiting a proactive and customer-focused Customer Service Coordinator to join our Bangor team.This varied role combines both Service and Parts responsibilities, acting as a key link between our custo...Read More>>.

Posted: September 29th, 2026
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Call Handler/Administrator

Company IconMcElroy Resourcing
Location IconDungannon

The successful candidate will assist the Response Maintenance Team with the day-to-day administration duties in a fast-paced environment. The role requires teamwork, good communication skills to ensure the team has adequate support and to assis...Read More>>.

Posted: October 2nd, 2026
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Customer Resolution Officer (Complaints) - Permanent

Company IconWest Kent Housing Association
Location IconSevenoaks

Customer Resolution Officer (£37,152 per annum, full time, permanent) Before applying for this role, please read the following information about this opportunity found below. Job Role We’re looking for a passionate Cus...Read More>>.

Posted: September 16th, 2026
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Customer Resolution Officer (Complaints) - Fixed Term

Company IconWest Kent Housing Association
Location IconSevenoaks

Customer Resolution Officer (£37,152 per annum, full time, 6 months fixed-term) Job Role We’re looking for a passionate Customer Resolution Officer to work within our dedicated team on a 6 month fixed term contract to investi...Read More>>.

Posted: September 22nd, 2026
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Customer Service Advisor - Complaints (12-Week Temp)

Company IconPertemps
Location IconDown Thomas

Royal Mail is seeking a Customer Service Advisor to handle complaints via telephone and email from its Plymouth-based team. You will resolve queries efficiently in a fast-paced contact centre environment, using multiple screens and internal system...Read More>>.

Posted: September 30th, 2026
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Senior Complaints Investigator & Customer Advocate

Company IconSGN
Location IconGlasgow

SGN is building a new Customer Service Centre in Glasgow and seeks an experienced Customer Service Complaints Specialist to manage, investigate and resolve complaints across SGN. You will own complex cases, work with operational teams and third pa...Read More>>.

Posted: October 1st, 2026
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