Senior Business Analyst, CTMS

Overview

In this role you will help shape the next generation of CTMS by translating market and stakeholder needs into robust system requirements. You will work with product, engineering, architecture, and QA teams to ensure CTMS solutions meet regulatory and quality standards. The position focuses on aligning business priorities with technical delivery, accelerating trial operations, and delivering value to patients and trial sites. This is a collaborative, cross-functional role that influences product strategy and implementation, within a hybrid in-office setup in London.

Pay / Benefits

• medical, dental
• family leave
• life and disability insurance
• generous pension
• 25+ paid holidays per year
• performance-based annual bonuses (non-sales)

Responsibilities

• Research market trends, client needs, and regulatory standards to inform CTMS features
• Lead stakeholder discovery sessions to capture pain points and translate them into requirements
• Define and document functional and non-functional requirements, user stories with acceptance criteria, and process maps
• Partner with Product Managers and cross-functional teams to integrate CTMS across Medidata’s clinical technology suite
• Collaborate with Architecture, Engineering, QA, and Technical Writing throughout build, testing, and release cycles
• Ensure deliverables align with technical specs and quality standards; manage defect-resolution workflows
• Serve as CTMS subject matter expert, supporting launches, upgrades, and post-release enhancements
• Actively participate in Agile ceremonies and provide progress updates and risk escalations
• Document architectural decisions and maintain team knowledge-sharing

Key requirements

• Bachelor’s degree in a technical, quantitative or business discipline
• At least 5 years of BA or Product Management experience in the clinical trial arena
• Experience managing complex processes with multiple stakeholders and competing priorities
• Experience defining functionality and managing a story backlog using Agile methodology
• Experience running workshops with diverse stakeholders and producing technical documentation of requirements

• stakeholder management
• facilitation and workshop leadership
• clear communication
• Agile methodologies and backlog management
• requirements documentation
• process mapping

…