Service Administrator

Overview

As a Service Administrator in Survitec’s Marine division, you will coordinate customer orders, technician scheduling, and resource planning to ensure accurate invoicing and proactive service updates. You’ll be the main contact for customers, resolving queries and keeping stakeholders informed as servicing work progresses. Your role supports a fast-paced, safety-focused environment where precise logistics and strong communication are essential. This position offers a clear path to grow within a global leader in lifesaving technologies, combining operational impact with meaningful service delivery.

Pay / Benefits

• 33 days of holiday entitlement
• Birthday entitlement
• Cycle to Work Scheme
• Life Assurance (up to 4x salary)
• Pension Scheme
• Training & Professional Development

Responsibilities

• Record and process customer orders, including custom/special orders requiring extra resources
• Conduct calls with allocated customers to resolve queries/complaints about work in progress
• Provide quotes for local business, applying standard pricing and terms
• Issue certificates promptly and maintain systems for proactive notifications for next year’s servicing
• Respond to and resolve complex or advanced issue escalations
• Plan and coordinate technicians for servicing, installation, maintenance and repairs
• Produce schedules/trip reports post-service and share with clients as applicable
• Communicate the service delivery plan reflecting available resources
• Collaborate with stores to monitor stock levels and assist in stock takes
• Maintain IFS system related to Hire & Service Liferafts/Lifejackets and generate invoices
• Use and maintain all CRM details as required
• Other responsibilities as assigned by manager

Key requirements

• Previous administration experience, ideally in a service environment
• Proficient in Microsoft Office
• Strong organisational skills and attention to detail
• Self-motivated with ability to manage multiple tasks independently
• Experience with ERP platforms is desirable

• excellent communication
• problem solving
• customer focus
• Microsoft Office
• ERP platforms
• CRM systems

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