Senior Product Designer

Overview

As a Senior Product Designer at Citi, you will lead design for enterprise-scale platforms, shaping user experiences across high-visibility workflows. You will collaborate with Product, Engineers, and users to translate complex problems into intuitive solutions, and drive design quality across engineering teams. You’ll frame problems, propose prioritized requirements, and measure outcomes to drive continuous improvement. This role offers the chance to elevate design standards within a banking context and influence cross-functional practices at scale.

Pay / Benefits

• 27 days annual leave
• private medical care & life insurance
• pension plan
• employee assistance program
• parental leave
• learning and development resources

Responsibilities

• Craft wireframes, prototypes, and mock-ups using Figma and other tools, upholding user-centered principles
• Frame complex problems by linking user needs, business goals, and technical constraints to opportunities
• Inform design concepts with qualitative and quantitative evidence from research, usage data, and feedback
• Present design concepts to stakeholders across levels of the organization
• Collaborate in design thinking workshops to translate business requirements into usable solutions
• Conduct user research and usability testing to ensure designs meet user needs
• Monitor feedback channels to identify recurring friction and emerging opportunities
• Define usability metrics for key workflows and evaluate outcomes against goals
• Partner with users to deliver intuitive, frictionless experiences
• Leverage AI-assisted tools to enhance speed or quality of design work
• Own design quality and ensure enterprise-level usability and standards are met

Key requirements

• Proven experience as a Product Designer influencing business outcomes with cross-functional teams
• Strong ability to identify and improve areas needing refinement
• Solid understanding of service design and how systems interact in end-to-end journeys
• Experience taking complex problems from discovery through implementation and iteration
• Proficiency with Figma to create clickable prototypes and components
• Experience conducting user research, usability testing, and workshops
• Knowledge of CSS and semantic HTML; JavaScript is a bonus
• Experience with AI-assisted design, prototyping, or development tools
• Strong stakeholder management and ability to communicate with engineers and senior leadership

• Excellent communication and collaboration
• Attention to detail
• Pragmatic yet creative problem-solver
• Figma
• CSS
• semantic HTML

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