ITSM Process Improvement Lead

tsys is seeking a high energy ITSM Process Improvement Analyst to join a fast-moving, collaborative ITSM governance team. You will help build and govern ITSM practices that improve user experiences and productivity across the organization.

The role emphasizes continual service improvement, stakeholder engagement, and cross-team collaboration, reporting to senior leaders and shaping ITSM strategies and tooling to deliver tangible improvements.

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