Company: DS Smith Europe
Location: Redditch
Job Description:
DS Smith Redditch is seeking an experienced Customer Service Manager to lead and develop the customer service function in a fast-paced manufacturing environment. You will drive service excellence, manage a high-performing team and collaborate with Sales, Operations, Production and Supply Chain to ensure exceptional customer experiences.
You will shape customer service strategy, implement process improvements and monitor KPIs such as OTIF and customer satisfaction.
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Posted: October 25th, 2026