Job Description As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. n n We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. n n As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store. n n Key responsibilities include: n n Maximise profit: n n Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results. n Focus on delivering great availability and cost controls through excellent processes. n Create a culture of “sell a £, save a £” to maximise store sales and profit. n Deliver on all agreed KPIs. n Engage, develop & retain great people: n n n Support the Store Manager with Talking Shop and work well with the Talking Shop representative. n Drive team engagement by communicating effectively and showing appreciation and respect for every team member. n Foster an inclusive culture where everyone can be their best at work. n Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability. n Manage the team effectively using performance processes and continuous conversations. n n n Doing the right processes and doing them right: n n Ensure a store walk is completed daily to focus on what the customer sees and take relevant action. n Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop. n Ensure all cash handling and security policies and processes are fully implemented in the store. n Deliver the best digital service by implementing all “One Best Way” processes in the store through the team. n Ensure legal compliance across all areas to minimise any risk to the business. n Implement all health and safety policies and processes fully in the store, keeping teams and customers safe. n n n Leadership: n n Lead by example to get the best from the team and provide the best service to customers. n Be approachable and respectful to customers and colleagues. n Work together with enthusiasm and take action to reduce waste. n Show consideration for the business and its people. n Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence. n Communicate effectively, having regular conversations and listening to understand. n Plan in advance, prioritising key tasks and activities. n Set the pace of the team by being hands-on to deliver a great store. n Solve problems by making the right decisions for the store. n Coach the team by asking the right questions to drive performance and help them be their best. n Delegate tasks at the right time to the right colleagues. n Motivate the team to deliver consistent operational standards. n n n Required skills & experience: n n Proven experience in a retail management role. n Strong leadership and team management skills. n Excellent communication and interpersonal skills. n Ability to work in a fast-paced environment and manage priorities. n Customer-focused with a passion for delivering outstanding service. n Strong problem-solving and decision-making abilities. n Flexibility to work across different stores. n n n What We Offer: n n 15% discount in all Iceland and The Food Warehouse stores. n 33 days holiday (including Bank Holidays). n Christmas vouchers – increasing with length of service. n Refer a Friend scheme. n Christmas saving schemes. n Long service awards. n Option to join a healthcare plan. n Grocery Aid for free and confidential financial, emotional and practical support. n Clear career pathways with opportunities for development and progression. n A supportive and inclusive work environment. n n n Apply now to join the team and start your Iceland story! n n JBRP1_UKTJ
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