Senior Manager, HR Generalist UK

Overview

In this role you lead a team of HR Generalists and Specialists within the Life Sciences Platform to deliver high-quality HR support across all entities. You will drive complex employee relations, policy application, and service delivery governance while championing continuous improvement. Your leadership shapes how HR partners support the business, ensuring operational continuity and compliant, data-driven processes. This is a mission-driven opportunity to scale HR services in a global, multi-site environment and accelerate impactful life-science outcomes.

Responsibilities

• Lead, coach and develop HR Generalists and Specialists to resolve cases and support stakeholders
• Serve as escalation point for complex, high-risk HR matters and service delivery issues
• Oversee workload, service levels, case quality, and operational performance within HR standards
• Partner with HRBPs, COEs, and people leaders to support business requirements and continuity plans
• Ensure compliance with HR policies, data privacy, audit standards, and local documentation
• Monitor metrics and trends to identify risks and opportunities for improvement
• Lead standardization, automation and continuous improvement across the HR operating model

Key requirements

• Bachelor’s degree in HR, Business Administration, or related field
• 6+ years of progressive HR experience in operations, shared services, employee relations, or HR service delivery
• 2+ years of direct people leadership experience
• Experience resolving complex employee relations in a multi-site or matrixed environment
• Experience analyzing operational metrics, service levels, and case trends to drive improvements
• Experience with compliance, governance, and data privacy in HR

• leadership and people development
• stakeholder collaboration
• strong communication and negotiation
• HRIS
• HR case management systems
• data privacy compliance knowledge

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