3PL Account Manager (FMCG)

Overview

Fodafilment, part of the Fodafamily, specializes in FMCG fulfilment and supply chain solutions. We cater to food, drink, and FMCG brands, retailers, and other clients, offering services such as e-commerce fulfilment, warehousing, distribution, and logistics. Fodafilment is located in Welwyn Garden City and is committed to supporting both current and future brands.

Role Description

This is a full-time on-site role for a 3PL Account Manager at Fodafilment. The Account Manager will oversee the day-to-day management of client accounts, coordinating logistics, handling supply chain operations, and ensuring customer satisfaction. They will be responsible for maintaining strong client relationships and optimising supply chain processes.

Responsibilities

• Work within a specialist team to handle 3PL account queries and opportunities
• Document, knowledge share, and solve common issues within the warehouse environment and related supply chain components
• Build and maintain profitable relationships with our clients
• Execute a client engagement strategy, which includes: communication of their account performance, sales forecasting vs agreed SLAs, work order forecasts, bespoke requests, and ongoing client training on our cloud-based system
• Understand key client individual needs and address these, ensuring all requirements are exceeded
• Create an NPS (Net Promoter Score) system to monitor the satisfaction of all 3PL clients
• Meeting regularly with Account Managers to assess, analyse and develop actionable plans for loss prevention, client spending and continuous improvement
• Utilise the CRM system to capture all client communications
• Actively track month-on-month 3PL pricing
• Report account status, forecasts and 3PL opportunities to senior management
• Develop client report packs to present at Account Manager meetings

Qualifications

• Experience in B2B customer/client management
• Ideally, have knowledge of supply chain management, logistics, and account management
• Knowledge of FMCG industry trends and practices
• Strong communication and negotiation skills
• Ability to analyse data and make strategic decisions
• Proficiency in logistics software and technology – including CRM, Google Workspace, Excel/Sheets and ideally WMS, OMS or ERP
• Attention to detail and organisational skills
• Bachelor’s degree in Business Administration, Supply Chain Management, or related.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Transportation, Logistics, Supply Chain and Storage

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