Location: Based at Denmark Hill, may be required at other KCH sites, hybrid working
Contract Type:12 month FTC, Maternity Cover
We are seeking a dynamic and proactive Performance and Operations Manager to join our Managed Services team. This pivotal role involves providing timely, efficient, and effective business and operational support to ensure the delivery of non-clinical services at the highest standards. You will work closely with internal teams and external stakeholders to drive continuous service improvement, manage stakeholder relationships, and ensure operational excellence.
At KFM, you will be part of a supportive and innovative team dedicated to making a real impact in healthcare. We offer a collaborative working environment, and the chance to contribute to the NHS’s success.
Key Responsibilities:
- Lead and support service development and continuous improvement initiatives.
- Build and maintain strong relationships with customers and key stakeholders.
- Investigate customer queries and resolve issues promptly.
- Collate and present data for care group contractual requirements.
- Ensure robust operational processes and procedures are in place.
- Support the development of cost improvement projects (CIP).
What we’re looking for:
- Degree-level education or equivalent relevant experience.
- Proven experience in customer service, operations, and data analysis.
- Excellent communication, organisational, and people skills.
- Strong Excel and Microsoft Office proficiency.
- A proactive, flexible approach, with a curious and reflective nature.
Closing Date: 27/10/2026
Interview Dates: 06/11/2026
KFM is a provider of healthcare support servicesour purpose is to partner with and support healthcare providers in providing world class patient care, with all profits and cost savings reinvested in the NHS.
KFM provides a fully managed service across all clinical areas which includes providing all required clinical supplies and equipment along with maintenance, training and technical support, endoscopy decontamination, sterile services, renal dialysis support, radiology IT support and outpatient pharmacy. KFM also runs a procurement and contract management service for all departments.
KFM is a Limited Liability Partnership owned by King’s College Hospital NHS Foundation Trust with no private sector partners. KFM is a public authority not a private company. KFM has an annual turnover of around £185 million and over 350 staff.
Hours
37.5
- Welcome Bonus
- Annual Bonus Scheme
- 27 days annual leave (+BH)
- Annual leave purchase scheme
- AVIVA Pension
- Group Life Assurance Policy
- Enhanced Family Leave & Pay
- CPD Funding & Study Leave
- Paid Professional Registration Fees
- Occupational Sick Pay
- Health Cash Plan
- Season Ticket Loan Scheme
- Car Lease Scheme
- Cyclescheme
- Techscheme
02-11-2026
Job attachments
JD_-_Performance_Operations_Manager_-_Sep24.pdf
#J-18808-Ljbffr…